Featured Member: TD Bank
SC: Briefly describe your business
TD: Provide Legendary Customer Experience in Retail and Business Banking.
SC: What motivates you to jump out of bed in the morning?
TD: My team and my customers/market. I am passionate about what TD has to offer our employees and our customers, along with our partnership within the community.
SC: Tell us about your company culture.
TD: TD Bank has a strong brand which is built on 3 factors: How we do business for our Customer, Employee and Shareholder. We are a leader in Environmental processes/progress and hold the JD Power Award in Small Business Service. The culture is built around how we provide a legendary customer experience and continue to create FANS.
SC: What are three things you use every day in your job?
TD: Leadership skills, communication and building parnterships.
SC: What trends/insights are you finding in your field/market?
TD: Lending rates continue to remain steady and there is a consistent need for refinancing. This is mainly due to many people in our market finalizing their homes/finances after Storm Sandy. Mortgage loans have lessened, but home equity loans are steady.
SC: What advice do you have to give to emerging talent in your field?
TD: Stay passionate; build trust; remain loyal and always show support.
SC: What benefit(s) attracted you to the Stafford Chamber?
TD: Bringing change to the entire Township of Stafford and leading events to include all businesses.
SC: What business challenges keep you up at night?
TD: Nothing keeps me up at night!
SC: Tell us about organizations/charities that you are passionate about.
TD: I have an Autistic brother, so I am very passionate about Autism Speaks; any community outreach program making a difference in people’s lives.
SC: If you could choose any song to represent your company, what song would it be?
TD: “I’ll be there for you.” -Bon Jovi
SC: What Stafford area business person do you most admire?
TD: It’s hard to choose one- there are many remarkable business people I admire.
SC: When you are not working, where in Stafford do you like to spend your time?
TD: Restaurants/movies with my family.